Refund policy

At GD Custom USA, we are committed to delivering exceptional products and outstanding customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we're here to make it right. Please review our Returns and Satisfaction Guarantee:

  1. Damaged or Defective Items:

    • If your GD Custom USA product arrives damaged or defective, contact us at info@gdcustomusa.com within 7 days of receiving your order.
    • Provide detailed information and attach clear photos of the damaged or defective product.
    • We will assess your case, and if eligible, offer a replacement or refund.

  2. Order Changes or Cancellations:

    • To accommodate your needs, we initiate order processing immediately. If you wish to make changes or cancel your order, notify us within 24 hours of placement.
    • After this timeframe, changes or cancellations may not be feasible, especially once the design is accepted.

  3. Customized Products:

    • Given the personalized nature of our products, returns or exchanges for reasons other than damage or defects are generally not accepted.
    • Review design proofs and product details carefully before giving your approval, as changes are not made once the design is accepted.

  4. Refund Process:

    • Refunds are processed upon receiving and inspecting your returned item.
    • You will be notified of the approval or rejection of your refund.
    • If approved, the refund is credited to your original payment method.

  5. Contact Information: